Frequently asked
questions.

SKYID is a smart business communication solution that provides companies with a centralized 'Smart Number' to manage calls across multiple team members. It allows businesses to operate professionally under one unified business identity, regardless of how many staff or GSM lines are involved.

A Smart Number is a single business number that can be linked (mapped) to multiple GSM lines. When customers call the Smart Number, the call can ring through to mapped GSM numbers simultaneously.

A Smart Number helps businesses to: maintain one consistent business identity, prevent missed calls, improve customer response time, separate personal and business communications, maintain continuity when staff changes, and build brand credibility. It essentially professionalizes your call management process.

To activate: 1) Visit www.skyid.ng, 2) Enter email and phone number, 3) Choose your preferred Smart Number plan, 4) Submit required business details, 5) Map your GSM lines, 6) Configure call routing preferences, 7) (Optional) Set up your IVM greeting. Once configured, your Smart Number becomes active and fully operational.

For individual accounts, you need a valid government ID (NIN, Driver's License, or International Passport). For business accounts, you'll also need your CAC registration documents and proof of business address.

Yes. While SKYID is ideal for businesses, entrepreneurs, freelancers, and professionals who want a dedicated business identity can also benefit from it.

Absolutely. SKYID is particularly beneficial for startups that want to appear structured and professional from day one.

No. SKYID works with your existing GSM numbers. There is no need to purchase additional devices or hardware.

The number of GSM lines you can map depends on your selected plan. SKYID is designed to support multiple team members, making it scalable for small teams and larger organizations.

Call mapping allows you to link multiple phone lines to a single 0700/0800 number. When someone calls your Sky ID number, the system routes the call to your mapped GSM lines, ensuring calls reach the next available team member if the primary contact is unavailable.

SKYID improves customer accessibility, call distribution efficiency, business continuity, brand trust, and operational flexibility. It ensures that calls are not dependent on a single employee and that your business remains reachable at all times.

Yes, you can update or add new phone numbers at any time through your dashboard. SKYID is flexible — you can add or remove GSM numbers as your team grows or changes.

You can easily unmap (remove) their GSM number from your Smart Number through the SKYID customer dashboard. The business number remains active and unaffected. There is no need to change your published business number.

Calls continue to ring on the customer end and the SKYID system continues to search for available mapped GSM numbers to route the calls.

Yes. Depending on your configuration, outbound calls can display your Smart Number as the caller ID, allowing customers to recognize your business number instead of a personal GSM line.

Internally, yes. Externally, customers only see your Smart Number, maintaining a consistent business identity.

Yes, SKYID is designed to work across major GSM networks in Nigeria.

IVM (Interactive Voice Message) is an automated greeting and message (advert) attached to your Smart Number. It allows callers to listen to a pre-recorded message from your business before being connected.

IVM helps you create a professional first impression, route calls efficiently, and advertise products and services to callers. It gives your business a structured and corporate feel.

IVR is an automated phone system that greets callers and routes them to the appropriate department or person. For example: 'Press 1 for Sales, Press 2 for Support.' This feature is available as an add-on.

Yes, your dashboard provides call analytics showing incoming calls, missed calls, call duration, and which mapped line answered each call.

Activation costs depend on the number of GSM lines to be mapped. First number addition is ₦20,000 while additional mapping is ₦15,000. Pricing is structured to be affordable and scalable for businesses of different sizes.

SKYID subscription is billed annually, and price is dependent on your subscription plan.

IVM activation is an add-on feature. It costs ₦20,000 to upload yearly.

We accept bank transfers, card payments (Visa, Mastercard), and mobile payments. All payments are processed securely through our payment partners.

Yes, we offer refunds within 7 days of activation if you're not satisfied with our service. Please contact [email protected] for refund requests.

We'll send you renewal reminders before expiration. If your subscription expires, your number will be temporarily suspended. You have a 30-day grace period to renew before the number is released.

No hidden fees. The subscription price includes your number and one mapped line. Add-ons like IVR and IVM are optional and clearly priced.

Yes! We offer custom numbers where you can choose specific digits. Pricing varies based on number selection. Contact [email protected] for custom number pricing.

Yes, we provide dedicated support for setup and troubleshooting. Contact us via phone, email ([email protected]), or live chat for assistance. Business hours are Monday-Friday, 9am-6pm.

First, check your mapped numbers in the dashboard to ensure they're correct and active. If the issue persists, contact support with your Sky ID number and we'll investigate immediately.

Yes, Sky ID can integrate with most modern PBX systems. For enterprise integrations, contact our technical team to discuss your specific requirements.

Yes! We have mobile apps for iOS and Android. The app allows you to manage your number, view call logs, update mapped lines, and access support on the go.

The system will automatically try the next mapped line in your routing order. If all lines are unavailable, calls continue to ring while the system searches for available lines.

Visit our Partners page or email [email protected]. We offer Channel Partner tiers with different benefits and requirements. Our team will guide you through the application process.

Channel Partners manage VSOs and have direct business relationships with Sky ID. Agents are independent affiliates who earn commissions by sharing their referral code on social media and with their network.

Simply sign up on our platform and request an agent code. Share your code on social media, with friends, or anywhere you connect with people. You earn commissions when someone signs up and purchases using your code.

Agent earnings depend on how many people sign up using your code. There's no cap on earnings — the more you share, the more you earn. Track your referrals and commissions in the Agent app.

Yes! Channel Partners get access to build custom integrations. Contact [email protected] to learn more.

VSO stands for Volume Sales Officer. VSOs work under Channel Partners to deliver Sky ID services directly to end customers. They have access to a dedicated mobile app for managing their operations.